BBN Bureau
MUMBAI/March 09-2022: The Reserve Bank of India (RBI) has warned against the presence of unauthorised third parties offering service for lodging complaints against entities regulated by RBI.
The central bank cautioned that there are messages being conveyed to public at large to lodge their complaints through third parties for a charge/fee or otherwise for early redress of grievances.
“Instances of misinformation being spread through certain sections of the social media about the RBI – Integrated Ombudsman Scheme 2021 come to the notice of RBI,” the regulator said in an official communique.
No arrangement with 3rd parties; no fee charged
The regulator clarified that RBI does not have any such arrangement with any entity for redress of grievances against the Regulated Entities (REs).
RBI has laid down a cost-free grievance redress mechanism under RB-IOS which does not involve payment of fees or charges in any form or manner.
It said that customers having grievances against REs for deficiency in services, which is not redressed satisfactorily or in a timely manner by the REs can directly lodge their complaint on the Complaint Management System (CMS) portal (https://www.rbi.org.in) or by e-mail at crpc@rbi.org.in or in physical mode at the ‘Centralised Receipt and Processing Centre’ (CRPC) set up at RBI, 4th Floor, Sector 17, Chandigarh – 160017.
“Complainants having queries on RB-IOS or desiring information relating to their complaints lodged through the above methods, can reach the Contact Centre of RBI at toll-free #14448 (currently available from 9:30 am to 5:15 pm on working days) in Hindi, English and nine regional languages (Bengali, Gujarati, Kannada, Odia, Malayalam, Marathi, Punjabi, Tamil and Telugu).
