one of the few airlines in the world to offer travellers the facility to track their baggage
MUMBAI: In a move to make the airline more traveller-friendly, Tata Group-owned Air India has come out with a real-time baggage tracking system. Now, travellers can track their baggage on the airline’s website and a mobile application.
Air India has introduced the system against the backdrop of a rise in complaints about lost baggage and delays in its retrieval.
The airline claimed on Thursday that it is one of the few airlines in the world to offer travellers the facility to track their baggage without the need for intervention from the airline staff.
The airline said the new system will provide the passengers with the current location and arrival details,
“The status coverage includes all important baggage touch points where baggage tracking technology is available such as check-in, security clearance, aircraft loading, transfers, and arrival in the baggage claim area,” the airline said in a release.
