Ozonetel, India’s pioneering Cloud Contact Center provider, launched operations in UAE. Sagar Rane, General Manager, ME, Ozonetel, announced: “This market has very stringent regulatory requirements and our platform has met them all. Our Cloud Contact Center Solution, along with KOOKOO APIs, will now also be deployed at the Etisalat Data Center in Dubai.”
Ozonetel already has strong presence in India, United States and Singapore. “Our Dubai expansion is a much-awaited move for many clients who have, or are planning a presence in UAE. They plug into the easy-to-scale platform they’ve always relied upon. With Etisalat as our telecommunication partner, they will be assured both compliance and connectivity,” states Rajiv Bharathan, Senior Vice President, Ozonetel.
Ozonetels’ first client in the UAE is Zomato – the popular Restaurant Finder and Food Delivery App. Pradyot Ghate, Associate Vice President, Zomato, said, “Ozonetel has been our cloud telephony partner in India for past eight years. We are confident they will continue to build out a robust and scalable platform in the Middle East that will be beneficial to the small and large businesses in the region.”
Ozonetel has telecom POPs (point of presence) in six locations with access to more than 180 countries globally. Last year, they launched two delivery hubs and a full-featured Plug and Play Contact Center Solution for the United States market. They also made a successful partnership with Zang, Avaya, in the United States.